3 Mobile Broadband USB Modem

I am a new user to 3's mobile broadband but, thankfully, went down the PAYG route initially rather than committing to a contract. Boy!!! How pleased am I that I decided to do this. Their customer service is bad, ......really really bad, with no hint of customer care. The maximum speed in a good coverage area that I have so far achieved is 42kps. On initial set up 3's website was down so I couldn't even activate my voucher as they offer no facility to do this other than online. I wouldn't ever consider using this service on a regular basis and it is just not man enough for the job. Buyer beware.....

You reviewer has been amazingly lucky. I have tried to use my modem in a wide variety of areas and on different computers - rarely reaching dial-up speeds, and often not maintaining a connection - including in areas the website says are 'high speed'.

I notified them in time that I wished to cancel under the terms of the contract, and have since spent over 15 hours talking to the extremely aggressive and rude customer services staff, having to explain the situation repeatedly. The matter has now had to progress to legal action from myself as several months on, they are trying to claim an extortionate cancellation fee.

Appalling.

I can confirm that 3's coverage charts are hopelessly optimistic. Believing that the two locations I'm most likely to want were fine I signed up for 18 months £15 for 5GB and a free Huawei 169G modem. Indoors downstairs at home it wouldn't connect and stay connected at all. Upstairs with the modem dangling out of the window on a cable it did connect just but speeds were abysmal. From the office it connected but was terribly slow.

The one thing I did do before ordering was make sure where I stood if a return was needed - currently this is return within 14 days with no more than 3 consecutive days connected. An information sheet detailing the procedure is included with the modem. I have had no problem getting a returns authorisation so I can send it back. The person I spoke to to get the return underway was polite and efficient. Of course I haven't completed the process yet but I don't forsee any major problem.

Avoid at all costs!

I took out a contract and started using the service in July. During the first month, the network was out for 7 days. This month so far, there's been a network failure for 10 out of 19 days. That, by anyone's standards, is appalling delivery.

Do not be swayed by the low cost or special offers; I'm stuck with 17 months of an 18 month contract remaining for service that's an absolute P.O.S!!!