Acer Aspire 5920 Review

I bought this in August 2008 for $539.99 based on reviews from reputable sites and publications (i.e. Cnet, Consumer Reports, etc.), and it is just HORRIBLE! Within 2 months, the webcam locked up and it's colors began to fade with horizontal green lines across the image. A month later the webcam DIED, and the battery get VERY HOT when charging, so much so that you can't have it in your lap! Two months ago, the LCD started shaking violently at random intervals for 15 to 20 seconds at a time. The wireless connection drops at least three times a week, and will not reconnect without rebooting.

This laptop has NEVER been mishandled, abused, dropped, etc. and when not in use stays in a heavily padded case. Customer service is AWFUL, as they talk to me like I'm a two year old. I have over 20 years of experience in building and troubleshooting computers including over 10,000 custom builds for clients, and have held multiple certifications through Microsoft and CompTIA for nearly 10 years. Yet Acer insists the problem is not with their product, but caused by something I did!

AVOID THIS COMPANY, AND THEIR GARBAGE, LIKE THE PLAGUE!!!!!

I agree with the Sabrina, Brandie and Brian. This laptop is complete JUNK!!! I've sent mine back 4 times. The display on mine began flickering about 2 months after I bought it and only continued to get worse. I sent it in and according to Acer they had to replace the motherboard, screen, ram, and hard drive!?! After having it back for 2 1/2 months its doing the same thing. I sent it back last week with the same complaint they sent it back to me, according to the FedEx website, within 4 hours of receiving it!! Either they have the worlds fastest technicians or they didn't bother to try to fix it. Now they want me to send it back again so a "Senior Tech" can look at it. The other two times I sent it in was because of a problem with the keyboard, and before that it was because when they replaced the memory they only gave me 2Gb instead of the 3Gb that it came with. 4 times in less than 6 months I've had to send this piece of junk in.

As for their customer service ACER IS THE WORST COMPANY I'VE EVER DEALT WITH. I will never NEVER buy anything from acer, gateway, emachine, or packard bell (since they are all owned by the same company) AGAIN.

Please save yourself the trouble and buy some other more reputable brand.

I have had two of the same of these laptops and at first I thought they were great!!! However, I have had so many frustrating problems with this present one, I wish I had not bought it in the first place. The problems I have had are, Internet Explorer stops working, the in-built cam freezes, on searching, it re-diects me to something I did not ask for, the system is unreliable and is rubbish. I am going to have to get a decent one next as this is a load of cheap gadgets all flung in a box. Dont get one, is my advice.

OMG!! here Ithought it was just mine, I bought it 7 months ago and I am ready to throw it out the window, spending a grand , for what??, freezes, battery dies after 20 minutes,heats up,freezes again,, this is on top of what the other folks have said, mine is doing the same, lousy customer support (if you can get through) my coneection lso drops, daily, re-boot, re-boot...how VERY frustrating.......... don't get one