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Whilst the TV is OK ,( it sounds is a little tinny). The service from this company and their delivery company is shocking. TV arrived two days late and in the afternoon despite booking and paying for a morning delivery slot. In fact the courier company advised that Finlux cannot guarantee a morning or afternoon slot and charge this fee just to make some extra money. We were also advised that if we were not in, then we would have to go to the depot to collect.The TV eventually did turn up , in the back of an old battered Fiesta with the seats down and delivered by two youths. It was accepted by my wife, but had I been in, I certainly would'nt have accepted delivery of the item as it wouldn't have been properly looked after. I have asked for an explanation from Finlux and return of my delivery fee but after a few days have still not had a response. You have been warned. Cheap but there is no way I would recommend this company. I dare not think what will happen if anything goes wrong with the TV.
TVs from Finlux are average, but the service isjust appalling. My order (32" LED TV) from Finlux was delayed by more thana week. All that time the customer advisers at Finlux kept giving contradictinginformation. When I went to collect the unit (so much for my prepaid"Saturday delivery"!) at third attempt, I was presented with the TVin an open plastic bag! Finlux could not coherently confirm whether thewarranty would remain valid, so I refused to accept the order. Finlux assuredme that the refund "should arrive promptly within 5 working days".After 10 days, when nothing arrived, another adviser cheerfully guaranteed 5days from that time, because "now they have received the TV back"! Atthe moment, it's been more than a month and I still have not seen my money. Thenumber of blatant lies that I heard from Finlux during this time is beyondbelief. The information given by anybody in this company is never based onanything real. By the way, Finlux as business does not exist in the U.K., orFinland, for that matter. The company is now based in Turkey and the name isdifferent. Try to Google them and observe the result. The proud statement"EST. FINLAND 1964" on Finlux website is true only with regards tothe name itself. So, yet another lie. Verdict: stay away! Get a good TV from areputable supplier.
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