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Dyson 360 Eye review

Andy Vandervell




  • Recommended by TR

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Dyson 360 Eye review
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  • Dyson Link
  • Dyson Link


Our Score:



  • Outstanding cleaning
  • Methodical navigation
  • Small footprint
  • Discreet dock


  • Too tall for some furniture
  • Can't control cleaning zones
  • Spotty app reliability

Key Features

  • 0.33-litre capacity dust bin
  • 45-minute run-time
  • 360-degree camera navigation
  • V2 Digital Motor
  • Radial Root Cyclone technology
  • Tank Tracks
  • App control
  • Manufacturer: Dyson
  • Review Price: £799.00

What is the Dyson 360 Eye?

Say hello to Dyson’s robot vacuum cleaner, the Dyson 360 Eye. More than 10 years and £28 million after its first attempt, Dyson reckons it’s finally cracked the formula.

While it doesn’t resolve all the inherent issues with robot vacs, it’s the first model I’d happily recommend to a friend. It’s powerful enough to clean well on all surfaces, smart enough to navigate efficiently, and simple enough for anyone to use.

Dyson 360 Eye 17

Dyson 360 Eye – Design & Features

Setting up the Dyson 360 Eye is easy. Just plug in the pleasingly discreet A4-size charging dock, drop in the already assembled robot vac and, when it’s charged, hit the button on its top to start cleaning.

Okay, there’s a little more to it than that. You’ll need to make your home robot-proof first, by which I mean "tidy", but the instructions are excellent. Things become marginally more complicated when you setup the Dyson Link app – more on that later – but first, let’s take a closer look at the robot itself.

The Dyson 360 Eye is a neat little unit: smaller, yet taller, than rivals. It's slightly narrower than an iPad Air and about as tall as seven DVD cases stacked on top of one another; it’s small enough to go places that most robot vacs can’t. On the flip side, it's too tall to fit under the majority of sofas and beds – it managed to get under my bed, but sofas are out of the question.

Should you buy the Dyson 360 Eye?

But it isn't this Dyson's size that's the most interesting design feature, it’s the 360-degree camera that inspires the name. It transforms this robot from a glorified dodgem to a self-driving dust-sucker of doom.

With one or two exceptions, robot vacs rely on a "bump and move" approach to get around: they bump into things, then find a way around them. Sensors detect steps and some models, such as the Roomba 880, employ acoustic sensors to detect the dirtiest areas. However, they’re essentially blind mice sporting digital whiskers and pre-programmed behaviour.

The Eye 360 isn’t blind. In fact, it sees in every direction simultaneously, which helps it to not only map out where it’s going, but also to avoid obstacles. It still bumps into things now and again, particularly items below its eye line, but the Dyson knows where it’s going in relation to where it’s been.

Even when the Dyson bumps into objects, it’s less aggressive and less likely to damage your furniture as a result. It’s more a very British nudge or polite prod than a bump: “Awfully sorry, don’t mind me.”

Dyson 360 Eye 51

Dyson 360 Eye 53The Dyson fits into tight spaces easily, where the Roomba doesn't.

Yet there’s nothing British about its approach to cleaning. It’s methodical, calculating and efficient – more D-Day landing than Brexit. It picks its starting point and slowly works its way outwards in squares, each time overlapping a little with its previous path so it doesn’t miss anything. Those wanting to keep an eye on what area it's covered and how far it’s travelled can do so via the Dyson Link app.

The 360 Eye is impressively rugged and tenacious, too. Rather than wheels, it has two tilting tank tracks that tackle elevation changes with ease. It navigates my deep pile – and exceedingly cheap – Ikea rug with ease; my Roomba 880 often treats it like an obstacle and makes its way around it. It’s the Land Rover of robot vacs, but modern and reliable.

Dyson 360 Eye 43

Anyone familiar with robot vacs will also notice the Eye 360 lacks the spinning side brushes that are common on many rivals units. These are intended to flick dirt into the path of the vac, particularly along skirting boards.

In my experience they work fine on hard floors but less so on carpet, merely flicking larger debris into the cleaning zone, while bypassing any dust ingrained into the carpet. Even the most ardent robot vac fan will admit that these brushes are little more than a practical, but inelegant, bodge.

Buy Now: Dyson 360 Eye at Dyson.co.uk from £799.99 | Amazon.com from $1,594

The Eye 360 doesn’t need brushes because the cleaning brush bar runs the full width of the cleaner – the below comparison with the Roomba 880 illustrates the difference. This is especially useful when cleaning tight spaces and along borders, since there’s no danger of the vac missing a spot.

Related: Best Cordless Vacuum Cleaners

Dyson 360 Eye 47

That said – and I’ll get into this in more detail on the next page – the Dyson isn’t as proficient at following skirting boards closely. Moreover, beyond closing doors and other physical barriers, there’s no way to limit where the Dyson goes.

Rivals employ magnetic strips or beacons to create no-go areas, such as avoiding a children’s play area or pet litter, which is handy. While this isn't quite a deal-breaker as far as the Dyson is concerned, it does put a greater demand on keeping your home "robot ready" at all times.

Dyson 360 Eye – Dyson Link App

You'll need a "robot ready" home if you decide to set up a regular schedule, which is controlled by the Dyson Link app. It’s a simple enough application, although arguably it's one of the weaker parts of the package.

While setup isn’t complicated, it could be simpler. For reasons I don’t entirely understand, Dyson requires you to connect directly to the vac’s own Wi-Fi network during setup. This means leaving the app, inputting the password – printed on the manual and on the vac itself – then returning.

In contrast, smart devices such as Netatmo Welcome simply ask you to enter your Wi-Fi’s password in the app and work out the rest. It’s a small point and although the process is well explained, it still took me two attempts to ace the setup.

The app itself, which acts as a hub for Dyson’s other Wi-Fi-enabled products, ignores gimmicks in favour of simple and useful features. You can start and end cleaning sessions remotely, control the cleaning schedule, and view what your robot did in each session. That’s it.

Dyson Link

There are no "spot cleaning" or manual control modes because the 360 Eye doesn’t need them. It’s powerful enough to get the job done in a single pass; and picking up a normal vacuum is easier than navigating to a specific point. Indeed, picking up the Dyson and pressing start is simpler too.

I'm a huge fan of the activity maps. They show the route your robot took (mine’s called Deckard), the distance travelled, and the number of times it charged during the session. If your 360 Eye can’t cover a whole floor on a single charge, it returns to base and resumes once charged.

Dyson Link

However, I don’t love the app’s unreliability. It isn't a deal-breaker but I’ve often been greeted by the "App offline" message on first launching the Dyson Link app. Force-quitting the app normally resolves the issue, but the spotty connection is an irritant.

Remote access via the Dyson Cloud seems to work fine, although I haven’t had much cause to use it. I generally prefer to run the 360 Eye manually than use the schedule, but that’s probably because I’m not tidy enough.


June 17, 2016, 6:00 am

Which Roomba did you compare against? How did it manage to clean in corners?


June 17, 2016, 10:44 am

It was the Roomba 980, the most recent model. Dyson showed me a single pass test, but I'll be conducting more extensive comparisons with the Roomba 880 I have at home, which will cover corner cleaning and the like.

Nick G

June 17, 2016, 11:07 am


Kirk Merritt

June 17, 2016, 3:33 pm

This is a classic Rolex vs Orient automatic watch argument, both keep time very well. The trade offs that Dyson accepted, in my view, are product performance killers. Biggest issues, it's to tall and it's to expensive. Secondary issue of import, not toughing things is very clever but means it wouldn't nudge our rattan breakfast chairs to clean well around and under the table. Sorry, but we'll stay with Una our trusty Neato Botvac 75. Hard working, dependable and price right!


June 17, 2016, 11:41 pm

Best thing about Roomba is that they fit under beds and furniture doing a very good supplementary cleaning job, which the Dyson will not be able to do because it is too tall. Amazing how much crap the Roomba collects in between big manual cleaning with our nice quiet Miele. I thought they were toys until I borrowed one to try,. bought my own a week later.


June 20, 2016, 12:05 pm

Do you know long the battery lasts and how much floor space would ir vacuum during that time? Ive heard it only last 15 minute's or so which is my concern...


June 29, 2016, 10:12 am

Run time is 45 minutes, but it will charge and then continue cleaning afterwards.


July 8, 2016, 12:50 pm

How does the Dyson deal with cleaning the floor of an upstairs landing? Does it know how to avoid falling down the stairs?

Mark Kirby

July 23, 2016, 11:42 pm

I see 3 problems with this robot vacuum:

1. The 360 Eye is a security risk because it connects to Wi-Fi. Making software upgrades easy is not worth the security risk of having a Wi-Fi connected camera in the home. A better approach would be to put a small display and a few buttons on the robot so use of a smartphone would not be needed. Most customers should not have to upgrade the software in their vacuum. If a software upgrade is really wanted, this could be done via an SD card, which would not expose the customer to the risk of images being uploaded. As usual in consumer electronics, security was an after thought, if it was given any thought at all.

2. The 360 Eye should have a HEPA filter.

3. The 360 Eye should have an optional docking accessory that automatically empties the robot's dust bin. Ideally, this docking accessory should be able to connect to a central vacuum system.


July 24, 2016, 2:03 pm



it really needs to be able to set off-limit areas. Preferably with an app or PC program. It'd be much better if it worked out the floor area of your floor and then you could set areas that were off-limits, and even better if you could tell it some areas are lightly used and needed less power applied to them, saving battery, or heavily used and needed a good going over (eg hallways)

not sure about the security aspect, if nobody else can connect to it without the (unique?) password on the robot itself, then its probably OK, but I'd worry about how much the camera can see. I'd like to see much more sophistication in the software layout mapping with the camera as a very low-res, very low-distance bump monitor rather than the primary means of controlling its movement.

It should have a HEPA filter, and a UV lamp too to kill any nasties lurking in your carpet.

Generally, I like that we finally have a robot vacuum that is actually a vacuum cleaner rather than a brush with a bit of suction added. Still has to come down in price to £500 or so though.


October 22, 2016, 11:27 pm

This isn't a very well written review. It makes almost no direct comparisons to the actual rival robotic vacuums: the Roomba 980 and the Neato Botvac.

In fact, it only mentions the Botvac in the conclusion when talking about price. The botvac can also "see", methodically cleans, has more powerful suction than the Roomba, and has a brush that covers the entire width of the robot.


October 24, 2016, 12:17 pm

Just take roomba 650. There is nothing to consider :) Best price vs quality.
It does the job. Don't need to spend any more on more expensive models as theyr overpriced. http://www.iroboticvacuums....


October 25, 2016, 9:24 am

Despite being the newest model it is still a prototype of what is to come a few years down the line. It's the betamax toploader vcr of today.

With so much engine power being used for suction and further power for driving the wheels (under the pressure of the vacuum suction) there is no way battery power is going to last long.

In the future batteries will last much longer and they will be smaller in size. Until that day comes I will not be buying something which will run out of power before completing the job and which will take longer to do the job I can do by hand more thoroughly.


November 8, 2016, 7:29 pm

I own the 360 eye and absolutely love it. I tried both the Roomba and the Neato Botvac Connected. Sent both back. The Roomba slammed into furniture, and the Neato was a complete nightmare for several reasons, the main one being excessive faults. We had the Neato for 3 weeks, and not once did it ever complete its task.
The only complaint I have about the 360eye is the app. We are getting a lot of App Offline errors that are NOT resolved by force quitting. Since we use the app quite a lot, it is very annoying. The machine itself works very well.


November 16, 2016, 6:13 am

There are dropsensors to detect stairs.


November 16, 2016, 6:19 am

... and it takes two hours to recharge. If the flat isn't done in three charges the cleaning is aborted. (...as did Neato.)


November 16, 2016, 6:46 am

As it use a camera for navigation it needs some light in the room. I have run it in a dark windowed room (moonlighted ?) and it works fine. It turns on two extra red lights at the handles to help orientation. When it get lost behind furniture, it takes for ever to get on track or to find the charger plate. It's even got problem getting on the plate when in clear sight of it. The latest software update claims to have new functions like battery status and suction reduction via the App but it doesn't (V2.2 > V3.04 booth android and iOS). It is quite noisy...

Mark Alan Delgrosso

January 10, 2017, 1:45 am

Maybe you should compare it to an equal competitor like the Roomba 980? It has the same camera and does not get stuck on edges. The Dyson is too tall to fit under furniture which is a huge problem! The Dyson has no room to room navigation and the maintenance is higher. Their uprights get average reviews considering their price and it's just a brand name you are paying for. I have owned about 3 Roomba in over a decade and they are not flawless but they know much more about robots than Dyson. Good start for the company though.

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