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Dell XPS 13

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3waysin3days

November 22, 2016, 1:52 am

Never buy a Dell computer. I have the XPS 13 and it was a great computer, until it developed a fault. After 6 weeks there is still no satisfaction from the service department, and they now refuse to honour the New Zealand Consumer Guarantees Act. Very poor company.

ma_t14

December 20, 2016, 10:03 am

How did things work out for you in the end?

Humanity

December 25, 2016, 10:41 am

Seriously no one is bothered about the static noise it makes when you
are charging it? or by the fact, that it uses a lot of power when it's
in sleep (34% in 8 hours of sleep)?
It has been chosen the best
laptop by so many review sites. It is hard to imagine how bad are the other
laptops if this one is the best so far.

Sue

January 2, 2017, 12:42 pm

Dell laptops are now on sale at LaptopDealFinder(.com

Chad Board

January 7, 2017, 1:22 pm

Brand new Dell XPS 13 three months ago. The Thunderbolt connection never worked quite right, but I was able to use it without it (even though it was a major selling point). One day the computer would not turn on. Worked, then didn't. Tech wasn't able to fix and had to be sent to depot. After a week at the depot, I get this message:

Hello Chad,

Thank you for choosing Dell. This mail is related to your recent interaction with Dell technical support.

I see that the part to fix your computer is in backlog. While we are working with our warehouse team to get the parts shipped at the earliest, we do regret the inconvenience. I will keep a track of this case and will notify you through email if there is any further update on this dispatch.

The current ETA for the parts is still pending. The service will be completed once we receive the part(s). Please reply to this email if you have any questions.

For future reference I have included your service request information above. If you need anything at all related to this service request please contact me directly by replying to this email.

Thank you for choosing Dell support.

In summary, spent more so I could have the "best" laptop and got crap. Yay!

Dr_j

January 14, 2017, 8:32 pm

I bought a dell 13" XPS laptop in December 2015. It wouldn't turn on Jan 10 2017. I called dell and they told me that since it was over one yr, there was no warranty. I took it to a computer repair store and they said it needed a new mother board. Repair was going to be $500. One word of advice, don't buy these dell laptops unless you want a boat anchor. Dell after sales service and warranty is terrible. I bet I didn't use this piece of junk more than 30 times since it was new as I have a desktop.

Jimmy

February 21, 2017, 12:08 pm

If you only used it 30 times in over a year, why did you buy it? It seems like a waste of money to me.

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