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I don't understand how TR can reccommend this laptop or any alienware/dell laptop for that matter, 8 out of 10 people on forums i've visited complain about alienware. I hear horror stories of the laptop running so hot that it's internals melt or partially melt, besides that also hear about how horrible the customer service is.Ofcourse what i read about alienware/dell is not a fact but still when i read so many people warn potential buyers to avoid alienware/dell laptops, then i think there is perhaps some truth in what they are saying.
I'll agree that there is the occational inevitable "lemon" coming out of any manufacturer, a lot of the things you will read regarding "Alienware Sux" are written by folks who know very little about computers and fancy themselves gurus. I am an owner of an M15x, and it handles everything and anything I throw at it without even blinking. It's the strongest laptop I have ever owned, and there is literally nothing else out there like it.
Looks like that still holds true, since the m14x refresh seems to have gone down some as far as available hardware. I got mine just before they discontinued the line and put the 5850 in it - it's truly a gaming beast that goes with you anywhere.
Looking at the designs of other laptops such as the RoG line from Asus and some Sager notebooks - none of them have the flash and the warranty options, and they all cost just the same. You want to talk about horrible customer experiences, go check out Newegg reviews and look at some of the horror stories from people trying to get service out of Asus for their RoG line.
I had one issue with my m15x, and it wasn't even really an issue per se. I reloaded windows (because I like a fresh copy), and the CD didn't come with the software to watch BluRay movies. I called up customer service, gave the tech my info, he logged into my laptop and verified the hardware, and in 10 minutes a digital copy of the software was uploaded to it and I was back to playing with my new machine.
In short, you have to consider the source when reading things on forums, especially the ones that have little to no moderation. Any 12 year old with an opinion can voice it, and it doesn't even have to be objective.
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