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Xerox Phaser 8560MFP/N Solid Ink MFP review

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  • Recommended by TR
Xerox Phaser 8560MFP/N Solid Ink MFP

Summary

Our Score:

9

Xerox's Solid Ink Technology, inherited from its purchase of Tektronics some years back, hasn't been killed off in favour of its own colour laser expertise, but runs in parallel, within its Phaser range of printers. Confusingly, not all the printer's called Phasers are Solid Ink machines, but the 8560MFP/N certainly is and is configured as a multifunction printer, with a large flatbed scanner fitted on top.

This is not one of your smooth, sleek office printers, but has bits sticking out in most directions. The flatbed scanner on top is a lot bigger than you might expect, largely because it can take paper up to US legal size, a good 60mm longer than A4. The output tray overhangs at the front, too, with a smoked plastic surround stopping the paper flying onto the floor.

A100-sheet, multi-purpose tray folds down from the front and below this is a 525-sheet paper tray. Two optional trays of the same capacity can be fitted under the printer, as can a stand with casters to make the machine freestanding.

There's a large, complex-looking control panel at the front, but once you look at the options, they're all fairly obvious. Things like selecting colour or black-and-white print modes, document type, output quality and various ways of working with single and double-sided documents, though this version of the Phaser 8560MFP doesn't have a duplexer. All these are on the left of the control panel.

On the right is a number pad for dialling fax numbers and buttons to start and stop a copy job. In the centre are five mode buttons and a six-line, backlit LCD display for status and menu selection.

Physically, the printer is very simple to set up. Lift the scanner section and raise the ink loader. This is a four-column tray with holes at the higher end, like the baby toy where you - that is, the baby - fits different shaped blocks through corresponding holes. The solid ink really is solid and moulded so only the right colour stick (more of a cuboid block, really) goes through each hole. It needs a minimum of packaging, too, which is good environmentally. You can slot in up to five blocks in each column, and each block is good for around 2,300 ISO pages.

The software is reasonably easy to install, too, with both USB and network drivers. The Phaser 8560MFP/N can be made to interrogate your server automatically, to get itself an IP address.

jay 3

September 10, 2008, 1:51 am

I at one time owned a solid ink product and used it for several years. I think they are great.


But there are down sides to the Xerox product that most sales people and reviewers do not mention.


1) The product every so often go’s through a cleaning cycle and when doing so it uses up some ink even if you are not using the product. So the cost per page go’s up over time.


2) You have to leave the product on 24 / 7. If the power is turned off or cut off the unit go’s through a purge cycle and even more ink is used. If you have power issue the cost per page can double or more.


3) If you have to move the unit, after powering it down you have to let the unit set for about a half hour. If you move it before then the liquefied ink may spill inside the unit and damage the unit.


Just a few things to consider before you buy a solid ink product

Quidam

December 26, 2008, 6:12 pm

In order af seriousness I would place the down sides mentioned by Jay (Sept. 9) as follows: 2, 3 and 1. As the quality of color prints and the cost per page is a rather important issue for me, I seriously considered buying a Xerox Phaser 8560, despite of the initial costs. But now I will wait a while as the "collateral damage" seems less acceptable than the profits.

Derek Eskam

February 2, 2010, 1:13 am

I just wanted to address Jay's 3 concerns. I sale this equipment and run into the objections all the time.





1. 90% of my customers are on a Coper Per Copy and Xerox does not charge you for the cleaing pages, thus your cost per page does not increase. Xerox also does not charge for prints ran during a service call like other companies.





2. All Solid Ink machines are Energy Star, they use less power than i takes to make a pot of coffee in sleep mode. If you unplug the machine it will go through the cleaing process and takes longer to warm up, the machine assumes when it is unplugged or turned off that you have moved it, it cleans itself to prevent problems later.





3. 99% of people have never moved their printers since the day they installed them. It is a wax based unit that requires hot melted wax to make prints. The wax must be dry in order to move the unit to prevent it from being spilled all over the machine and damaging parts of the machine or your floor.





A lot of the objections that I get on Solid Ink machines are myths put out by our compeditors to discurage customers from buying a suporior product that the competition does not have access to and can not perfect.





Thanks for your time.

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