By Simon Williams
Reviewed: 10 Jan 2008
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Xerox 6110 Mfp/X Phaser 6110Mfp Color Multifunction Laser Printer Copier Scanner
Xerox Phaser 6110MFP All-In-One Laser Printer - 24,850 Page Count!
Xerox Phaser 6110MFP All-In-One Laser Printer - 3,097 Page Count!
Xerox Phaser 6110MFP All-In-One Laser Printer - 2,223 Page Count!
Xerox Phaser 6110MFP All-In-One Laser Printer - 34,496 Page Count!
I bought a Phaser 6110MFP and I was initially impressed. It looked solid and worked well, though it was very sensitive to unusual paper types - it wouldn't print envelopes, for example. After a month, it developed vertical banding across the print area, where the print was very light and hard to read. Since then I have been trying to speak to Xerox technical support, totally without success. The website that claims to offer 24/7 technical support simply provided me with an 0870 number to ring and refused further help. Ringing that number I just got endless messages saying that all the customer representatives were engaged, but 24/7 support was available on their website...My strong recommendation is never to buy a Xerox product if you think it might ever need technical support or a warranty claim. I would not give it any stars...
Our company has perhaps 6 of the 6110's (without the MFP functionality). ALL of them have had their imaging unit fail within weeks of purchase. Additionally, the toner cartridges run out really quickly. The cost of an imaging unit is much more than that of the printer. This is a ludicrously expensive printer to run. There is nothing I can find to recommend it.
This is the only thing I have ever bought for my home office that I never tried to sell. It was so problematic and useless that I literally threw it in the dumpster behind my house as soon as I could afford another printer (a used Okidata 3530). So many things went wrong with it that I don't even know where to start describing it. My imaging unit didn't fail, but the waste toner tank warning went off constantly, the printer used toner like it was dying of thirst for it, and it seemed to have been programmed with a sixth sense that allowed it to annoy me with problems like these just as I was about to run a large or important job. Never, ever, ever buy this printer. Xerox should be held face down in a stagnant swamp for releasing this piece. There are so many other printers out there that it just isn't worth experimenting with this one.
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