Thecus N4200 4-Bay NAS
The Thecus N4200 isn't like some NAS devices. It doesn't boast fancy features most users don't want and will never bother even trying out as its major selling point. Rather, this "Zero-Crash with Dual Power NAS" has a different bent: stability. And that's a pretty clever pitch, actually.

Having recently had my NAS fail on me, I'm well aware of the necessity for stability and reliability in such devices. While it is all well and good espousing the benefits of a network-accessible repository for all of your files, but having faith that it won't up and kick the bucket, leaving said files worryingly inaccessible, is of prime importance. I, for one, therefore am at least a little interested in a NAS that promises not to fail on me.
There are two main aspects to the inherent stability of the Thecus N4200: 'Dual DOM' and 'Dual Power.' The use of two DOMs means that should one of them suffer from some manner of error, the NAS will still function with critical system software stored on the secondary DOM - this can then can be coped back across to the primary unit. A quite neat sub-feature of this is the option to enable DOM 'Auto Repair' which backs up configuration settings so they won't be lost in the event of a failure.

The dual power system comes in the form of a li-ion battery module that can be installed in the rear of the N4200, providing a backup to the mains connector in the event of a power failure. Obviously battery power won't last indefinitely, but if it’s a choice between losing data or getting an email to say there's been a mains power failure, in the event that a non-the-wiser cleaner borrows your NAS' socket for a vacuum cleaner, I know which I'd pick.
If you have access to a more serious UPS, the N4200 can communicate with that via either USB or an RS232 port. The latter inclusion is a step up from the more consumer-orientated NAS devices we've looked at recently, and gives this system a better chance of inclusion in a business setup than some of those units.






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N4200 and N4200 PRO Unstable - Review from a real user
2nd May 2011, By ackfool
I am a real user and had this for 3 months which was agonising. Performance is there but if you are worried about uptime this is a product not for you.
Read on:
Bought an N4200 and a disk kept dropping.
Upgraded disks to a different model, copied all data back on...disk still dropped
Replaced a single disk that kept dropping...issue reoccurred
Took it back for repairs and Motherbord, DOM and internal SATA cables were replaced and still a disk kept dropping from the RAID. (Basically a new unit now) HDD was on the compatibility list.
Each time a disk drops and I re-seated the HDD, the RAID will rebuild, iSCSI access lost and in two cases corrupted some of my running virtual machines on vSphere ESXi 4.1. The virtual operating systems (Server 2003 and 2008) blue screened on boot up and I had to restore the OS from a backup. (This device is also VMware certified!)
From there, each time a disk rebuild occurred I shutdown my VM’s first until the rebuild completed (average 15 hours).
Upgraded to the latest firmware and this possibly gave me a new issue. When performing a storage vMotion on the VMware side, and at the same time a file copy was in progress to a NAS share, the storage vMotion will crash. The iSCSI drivers were upgraded in the version 5 release and I believe caused this new issue. I have not been able to confirm this however.
One time after a reboot it hung on a screen "Assemble RAID". It does not come out of this. You have to reset everything to factory default (Data on disks is not lost at least) which requires putting a flash file on a USB stick and booting with it. If you had running VM’s then they probably will blue screen on boot up now! NAS needs to be reconfigured from scratch once more.
A few times the unit hung, No access to Web UI, no response from the front panel, hard reboot got it running again but all my virtual machines blue screened on boot up and again spent a lot of time restoring from backup.
Finally the place of purchase upgraded me to a N4200 Pro. It was a lot faster, disk did not drop at all but after 2 weeks the unit hung twice within 3 days and one resulted in a "assemble RAID" error. Again a full restore on my VMware environment. It corrupted my Exchange database on two occasions also.
Getting a refund. Purchased a QNAP TS-459 Pro II (Spent a lot more on this unit)
Even though stats online show that the Thecus performed better than a few high end QNAP devices, copying my data back onto this unit with the same hard disks was noticeably quicker.
Complete set up time was in hours and not 2 days (Adding Thecus to domain was a pain, working out how to lock down FTP access was a waste of time, Photo server was too complicated for what it should be) Synology still have the best Photo server in my opinion. Easy to use and easy to administer.
With QNAP, performing a Storage vMotion while copying data to a share works fine.
With QNAP, I have not had any instability issues what so ever.
Support for Thecus takes 2 days minimum for a response, I got a reply from QNAP on the same day for a query I had.
While using the Thecus, there were odd occasions where I will get VSS errors while backing up with Veeam. I have not had this issue since using QNAP. My backups have been 100% successful every day. This may be a coincidence however.
FTP access on Thecus will show all public directories such a websites, Photo Server (Piczza). You cannot lock down a user to a home folder. There is a module you can install which will allow this but it did not work for me. This is a security risk.
Camera support is very limited on Thecus. QNAP will support generic cameras at least but with limited functionality (can’t use pan and tilt)
On the Thecus, Web UI is borderline “Engrish” and the modules you need to install to get more functionality are worse if you read the instructions.
Thecus asks for a reboot on things like changing IP or DNS settings. Imagine having to reboot your computer or your server every time you had to do that! QNAP does not require this. If you have running VM’s you have to shut them all down first for a basic change.
Creating users and setting up folder shares is a lot cleaner on QNAP and there are lot of very good Wizard driven set up options though out the whole system. The PC-less set up is great. Set up IP and RAID without a computer!
QNAP has expanded features to backup to the Cloud. I do not use this but it is the way things are going these days. It is very innovative.
There you have it. Hope this encourages you to do what I should have done from the start. If you want a solution, don’t get the half assed one. Spend more and you will have no headaches.
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