LG 37LT75 37in LCD TV - LG 37LT75

John Archer

By John Archer


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Helping the 37LT75 get the best out of its sources, be they Freeview standard definition or an external high definition player, is LG's proprietary XD Engine video processor. Targeted at the usual suspects of improving colours, black levels, details and motion, XD Engine hasn't proved quite as effective on previous LG TVs as some rival processing systems. But we'll reserve judgment for now.

Other noteworthy titbits include a black level booster; acceptance of 1080p/24 signals via the TV's duo of HDMI sockets; a PC port; and the ability to tweak the XD processing system's contrast, colour, noise reduction and MPEG noise reduction elements manually if you're not happy with how the ‘auto' XD Engine setting is working.

Actually, I'd recommend that you do experiment with these settings, for I definitely felt I managed to improve things on occasion by manually adjusting the XD contrast and colour constituents.

Focussing first on the 37LT75's Freeview Playback performance, it's a relief if not exactly a surprise to find its recordings every bit as accomplished as those of the 42LT75. And so, as we suggested earlier, things recorded from the digital tuner really do look identical to the original broadcast. Job done.

As for analogue recordings, they too look excellent using the highest quality setting, and still decent using a mid-level quality setting. Only the lowest quality setting is best avoided unless you want to relive those rubbish old VCR days!

Oddly the 37LT75's core picture quality doesn't seem quite as likeable as we found it with the 42in screen, mostly because black levels suddenly don't look anything special. It's hard to say without having the 42in model in front of us any more if the slightly cloudy look to black parts of the picture is actually worse on the 37in, or whether we're just noticing it more because of the quality of some of the latest LCD TVs we've seen since Christmas. But whatever the explanation, notice the odd black level issue we most certainly did.

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October 22, 2008, 12:05 am

My LG 37LT75

I bought the TV in January. It looked very good. Apart from the annoying ‘auto turning over to record’ when I was watching another programme I really liked it.

Then I noticed it locking up when I was trying to turn over channels. The whole TV would lock and I had to turn the TV off and back on to get it to respond to anything other than the on/off button. I ignored it for a month or so.

It got worse over the months, so 9 months in to the warranty I contacted LG. It took a few goes but eventually an engineer was assigned. He was given the wrong address details but I managed to direct him to the flat over the phone and someone else let him in for me. He said he planned to change the main board.

When I got home the TV worked for a couple of hours at most and then locked. This time nothing worked – no power, nothing. So I went from being in an annoying situation to no TV.

I contacted LG that night. I said I was concerned that this TV was a lemon and that I didn’t want a repair but wanted a refund or a replacement. They ignored this. I eventually had an engineer assigned for today, 5 days after his previous visit resulted in the TV stopping completely.

I had a message from the engineer this afternoon on my mobile: "I've ordered a new part - it'll take a week or so"

I called customer services and said that I didn’t think this was not good enough. This was obviously a lemon and I wanted a replacement or a refund.

The person on the phone said he couldn't authorise it. He said it was policy. I asked to speak to someone else. He said I had to write to LG office. I pointed out that as they were an electronics organisation I expected them to have access to telephones - he said 'no'.

I asked to speak to a supervisor - He said there wasn't one.

I asked if he was alone in the building with nobody supervising - he said there were managers but not supervisors.

I asked to speak to a manager - he said no.

Bear in mind that the TV only had one irritating fault until their engineer showed up.

So that means no TV for at least 2 weeks. I doubt it will last more than 2 days out of the warranty no matter what they do to it. I spent more on this TV than on my computer.

My advice: Don't touch LG TVs with a bargepole.

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