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LG 37LT75 37in LCD TV - Feature Table

John Archer

By John Archer
Reviewed:

Summary

Our Score

8/10

User Score

Review Price free/subscription

Scores In Detail

Value
8/10
Image Quality
7/10
Sound Quality
8/10

Our Score

8/10

User Score

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Vandr

October 22, 2008, 12:05 am

My LG 37LT75





I bought the TV in January. It looked very good. Apart from the annoying ‘auto turning over to record’ when I was watching another programme I really liked it.





Then I noticed it locking up when I was trying to turn over channels. The whole TV would lock and I had to turn the TV off and back on to get it to respond to anything other than the on/off button. I ignored it for a month or so.





It got worse over the months, so 9 months in to the warranty I contacted LG. It took a few goes but eventually an engineer was assigned. He was given the wrong address details but I managed to direct him to the flat over the phone and someone else let him in for me. He said he planned to change the main board.





When I got home the TV worked for a couple of hours at most and then locked. This time nothing worked – no power, nothing. So I went from being in an annoying situation to no TV.





I contacted LG that night. I said I was concerned that this TV was a lemon and that I didn’t want a repair but wanted a refund or a replacement. They ignored this. I eventually had an engineer assigned for today, 5 days after his previous visit resulted in the TV stopping completely.





I had a message from the engineer this afternoon on my mobile: "I've ordered a new part - it'll take a week or so"





I called customer services and said that I didn’t think this was not good enough. This was obviously a lemon and I wanted a replacement or a refund.





The person on the phone said he couldn't authorise it. He said it was policy. I asked to speak to someone else. He said I had to write to LG office. I pointed out that as they were an electronics organisation I expected them to have access to telephones - he said 'no'.





I asked to speak to a supervisor - He said there wasn't one.





I asked if he was alone in the building with nobody supervising - he said there were managers but not supervisors.





I asked to speak to a manager - he said no.





Bear in mind that the TV only had one irritating fault until their engineer showed up.





So that means no TV for at least 2 weeks. I doubt it will last more than 2 days out of the warranty no matter what they do to it. I spent more on this TV than on my computer.





My advice: Don't touch LG TVs with a bargepole.

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