Comments on HP Photosmart Pro B9180

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DamonTMiller

6:30 PM on 13 September, 2008

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Beware of this printer. I bought one a little over a year ago and was never able to print more than ten pictures reliably. The paper would jam halfway through nearly every print job. The few times the printer managed to complete a job, the results were decent, however these were few and far between.





After approximately 10-11 months of trying various paper and setting combinations, I finally gave in and called HP's tech support. I'd read many reviews of this experience and I was prepared for the worst. Sadly, my expectations were confirmed.





The first 45 minutes of my initial call was spent trying to navigate HP's support queues. Eventually I really someone who walked through the usual "level one" tests, e.g. confirm power, confirm paper, etc. I've worked in enterprise IT for ten years so this was a bit annoying but I was pleasant throughout, recognizing that the guy had a job to do.





Eventually the conclusion was that I should try different paper. I agreed, and he promised HP would send a small bundle for testing. After waiting three weeks, I called to check on the order and found that it had been cancelled. The reason given was that the printer was no longer under warranty. Excellent work, HP.





I'm sad to say that this experience is precisely what I had expected--an infuriating waste of time. With no further recourse, I took the printer to a nearby dumpster and bid farewall.





In short, don't buy this printer. And if you do, never, ever call HP for support. It will be a complete waste of time.





Damon