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HP OfficeJet 6500 Wireless All-in-One review

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HP OfficeJet 6500 Wireless All-in-One

Summary

Our Score:

9

Small and home office all-in-ones are getting slicker and better attuned to the needs of the teleworker. This latest HP offering includes photo printing, a comprehensive fax facility, duplex print and a wireless connection. HP has also taken a step towards reducing print costs, a long-term bugbear for many inkjet customers, and claims prints from the OfficeJet 6500 Wireless can cost up to 40 percent less than those from an equivalent colour laser. Given that there aren't many colour lasers costing under £180, least of all multifunction machines like this, it probably has a point.

Sporting HP's new black and white business inkjet livery, the OfficeJet 6500 Wireless certainly looks functional. Its near-flat, 30-sheet Automatic Document Feeder (ADF) has a jaunty quiff at the end of the feed tray and a blend of textured and high gloss black gives the machine character.

The control panel, which is comparatively small and all the busier for it, still includes separate function sections for scan, photo, copy and fax and there's a full number pad for fax dialling, as well as 100 quick-dial numbers, which should be enough for most SOHO customers.

Although there's no colour LCD display, the two-line, backlit mono LCD provides sufficient feedback for most uses. HP scrolls a variety of different status and guidance messages through the screen to provide feedback. Under the control panel is the machine's only feed tray, which can take up to 250 sheets of plain paper or, alternatively, glossy paper for photo prints.

The output tray, as is usually the case with HP devices, fits directly above the feed tray and extends quite a way forward from the front of the machine, when it's fully extended, as it has to be when printing. In the bottom left of the front panel are twin memory card slots, but these don't cater for CompactFlash cards any more, just MemoryCard, SD and xD. There's no USB socket at the front, either, which is a shame as they can now often be used for printing from USB drives and scanning directly to them.

At the back are sockets for USB, Ethernet and for a fax cable and optional handset, but many customers will opt for the wireless connection and this is remarkably easy to set up on the OfficeJet 6500 Wireless. Although you need to connect the machine to a PC temporarily via USB - there's a cable in the box - once you've selected wireless connection the whole setup completes automatically; you're not even asked for your WEP key. We're still considering whether this is one up for ease-of-use or one down for network security.

The machine uses a plug-in print head, with four ink cartridges plugging into the head itself. This arrangement and the look of the cartridges themselves suggest that either HP has been taking a good look at Canon's cartridge design or that Canon makes the consumables for this machine. It's open knowledge that Canon has produced HP's laser engines for years, so perhaps the collaboration now extends to inkjets, too.

The standard software bundle you'd expect with a modern HP all-in-one, including basic OCR and management of scanning and printing, is provided and the machine can be connected to versions of Windows from 2000 on or to OS X 10.4 and above. Linux use is supported by HPLIP and is known to work with versions of SuSE, Fedora, Ubuntu and Debian.

jake120

June 30, 2009, 11:11 pm

I have done my own testing on this product and there are 5 items that should be mentioned. The one I tested was the 6500 wireless model number E709n this comes with duplexing. (I may be mistaken but one of the photos that is shown shows a duplexer attached to the product you tested.)





1)In the US there are 3 variations of this product all with the same name but not all come with the same feature set so the end user has to pay attention to the model number to make sure they get the one they want.


2)Here HP advertises a print speed of 32 ppm black and 31 ppm color with a “Laser Quality Speed” of 7 ppm black and 7 ppm color in my testing using the default setting (automatic 600 X 600) it came out to approximately 7 ppm black and 5 ppm color. But not all HP venders state the laser quality speed.


3)The HP datasheet it states a copy speed of 32cpm black and 31cpm color. No mention of laser quality speed. During the copy testing it became very apparent that this product could not even come close to that stated speed using default settings and real world documents.


4)Because my unit comes with duplexing I also tested this feature. HP does not quote a duplex speed and this is good thing for HP. Because if a person were to buy this product hoping to get a simple 3 page duplex document out in about one minute The end user would be very disappointed. As the product took over 2 minutes to do this. The reason is the unit waits about 18 seconds before it starts to print the other side of the document so the ink can completely dry.


5)As far as cost per page this is a guessing game with HP as you know there is no indication on the front panel or on the status page regarding a percentage or page count remaining. So to quote a cost per page in this case is not very useful and may be counter productive. In my testing using equivalent page count based on approximate known page coverage. Comparing that information with the visual boxes HP offers as a usage rate. My guess is the end user using default settings for most documents would get approx 30% less then what HP states the yield should be.


I must thank you for allowing people to submit their comments and give the other side of an issue. Keep up the Good Work even if I do not allways agree.

Charles

July 1, 2009, 2:21 am

@Simon - as with many reviews of All-in-One units there is no mention of scan speed + quality. For many people a device like this with ADF could be a serious contender for paperless document archiving, especially as the other features of the unit appear to be very good. Typically small businesses and home users tend to scan documents in grayscale at 200dpi resolution, so a speed test with these settings would be a valuable addition to the review.

Coffee_With_Bailey's

July 1, 2009, 5:04 pm

Can TR confirm whether or not this device can scan & copy in duplex (double-sided) mode from the ADF (Auto Doc Feeder) - as not all ADFs are equal in this respect.





Overall, I'm a little disappointed in TR's coverage of Printers / Scanners / All-In-One's - the depth of the reviews is very shallow compared with the normally excellent standard of your other product categories.





Please TR, review your coverage of such devices and bring them in line with your superb TV & Video product reviews.

g00n3r

July 6, 2009, 9:27 pm

Jake is correct, there are two versions of this printer, one with wifi and one without.





I brought one from Ebuyer based on this review, paid £135 for it, then discovered it was minus the wifi.





Why the hell do HP use the exact same model number for two different models!?





HP6500 and HP6500W, is that too difficult for them?

Alison Smith

August 11, 2009, 7:09 pm

I just wanted to add that I have just bought the wifi version which I am absolutely thrilled with; installing was very easy and print quality great BUT I cannot print from quickbooks without first making a pdf. After hours of Trouble shooting over the phone with Quickbooks, they tell me their software dosen't work with wifi. Had I known this I would not have bought it! Ahhhhhh!

Alison Smith

August 12, 2009, 7:39 pm

For the record HP have advised me how to fix the problem by installing another Driver for Quickbooks; Deskjet990c. using this driver fixes the problem.

Dennis

August 20, 2009, 8:20 pm

I have had the J6480 now for about a year. One of the most frustrating pieces of equipment I have ever operated. Keeps going off line, loads up your machine with all kinds of superfluous programs, and uses up ink like crazy. I am off this morning to purchase another machine that, hopefully, will not turn my hair as gray as this one has!

Dissapointed

November 20, 2009, 5:26 am

Don't be fooled by the manufacturers claims the printer driver is littered with defects and HP supportt have been unable to remedy any of the problems after 4 months.





The problems are:


1. If a document contains a landscape page then the page orientation in duplex and booklet printing is incorrect.


2. In duplex printing the margings are diouble the size stated.


3. The user defined settings for draft normal, single sidded and double sided printing cannot be saved as described in the manual.


4. The print speed is much ;lower than stated.


5. Several scanner resoltion options do not work. Sadly if you select them all appdears well but no output file is created.


6. Output resolution cannot be set for inmmage files.


7. The scan to button is unreliable. It works to one computer on my network and not the other.


8. HP state on their web pages that if you need to replace the separate printhed you should contact them. After 3 months of inquiries , having been asked to contact trade only suppliers because HP had no stock I learnt that HP do not suipply the replecement printheads. I was also told that the warranty period for a printhead was the same as for a cartridge 90 days.





I plan to return my printer and I will be providing full details of the problems to the retailer with the recommendation that they withdraw the product from sale.





I could not recommend this product to my worsatr enemy, well perhaps my very worst enemy.





Oh by the way when I first contacted HP technical support I was asked to install the 990cxi driver and told to use that driver. A drivere for a 15 year old printer with no fax and no scanner. This is a positive reflection of the standard of support that you can expect from HP and is not an isolated case.





I can support all my comments with documentation including the advice to use a 990cxi driver.

My Printer Ink

March 3, 2015, 9:40 am

I had a friend lived in Malta and move the Australia, so her printer stopped working coz of world zone different and once the ink run out , she had to replaced with in that current zone for that printer model. So she took it to HP and HP charged $25 for resetting the printer. If you dont pay, you have to repalce the printer. This is rediculous. HP has equipped its print system with both a timer and a page counte for new officejet 8000 series as well. Best way to avoide all this is no to print .!!

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