I just recently took delivery of the XPS M1530 choosing to go for 4Meg version with Blu-ray drive. The drive failed at the very first disc. So, am I out for Dells Blood? Well No not at all. I did get a little worried when an Indian sounding gentleman asked me try try another disc. (after I had told him 5 times that the first disc was still inside). Arrangements were made for at home service the following day. The service tachnician phoned to confirm and turned up promptly as stated. The Blu-Ray drive was faulty. This way replaced without delay and the original drive dismantled to retrive my disc. The drive was then tested and all was well.
Having had Dell computers both company owned and my own this level of service was one of the deciding factors when choosing my laptop.
It is true you can pay a lot more than the brochure price (£1266 in my case) but this was with the additions and subtractions that I wanted not "We have this one Sir" that the most suppliers would offer.
One very minor letdown I wanted a Red cover, Dell do one but when you try to order you can get Black, Dark Blue or Pink. So Blue it was, oh well, but Why?
Hey Dave^ the red option is available on a dedicated Product (red) page on the top navigation bar, select Laptop as a drop down option then go to Product (red) page and there you have it. Took me forever to find it too, quite well hidden I must say.
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