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Buffalo Technology TeraStation - NAS Box
Buffalo Technology TeraStation - NAS Box

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  • Buffalo Technology TeraStation - NAS Box
  • Buffalo Technology TeraStation - NAS Box

chris 21

June 4, 2009, 8:28 pm

Had since Dec. '08, and not been able to back up ANYTHING. Right out of the box it had a hard drive failure. It took them over 1 month to ship replacement drive. It was refurbished. It failed too, Customer service is TERRIBLE and RUDE. STAY AWAY! The Customer Service department is definitely lacking. They hang up on you, berate you and insult you. They don't stand readily behind their product, and you will have to fight for any service you may get. They take their time shipping replacements and are oblivious to any of their customers concerns. I bought the 4 TB unit and have had nothing but problems with it. I have not even been able to back up on it!!! Seriously, STAY AWAY FROM THIS COMPANY. You would be better served getting a (ack!! dare I say it!!) microsoft home server!!! ouch! Very Disappointed in this purchase, planning a trip down to texas to talk with these morons.

Tusky Walrus

August 21, 2013, 2:45 pm

I have a lot of these products at various clients and they
work very well. Any technical issues I have experienced have been dealt with
quickly & efficiently by their technical support department.

Recently one of the disks failed in a unit that was only 6
months old. Accepting the fact that these things do happen occasionally, I
contacted technical support and a new disk was sent to me. Once it was fitted
and the unit stable I started the process of returning the faulty drive.

And here’s the shocking bit – Buffalo expected me to pay for
the return courier, not just to a UK address but to one in The Netherlands! I
think this is a disgrace.

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